TERMS & CONDITIONS OF BUSINESS
Ordering & Payment
As discussed at time of booking the first payment and additional monies paid are non-refundable if cancelled and cannot be transferred to any other products.
If a cake is booked with minimum of two months prior to the date of occasion payment will be required in full at time of ordering.
Please note that the booking is not confirmed until a confirmation email/letter is received from Wedding Cakes by Lisa Broughton.
Balances can be paid in installments as long as the final payment is paid one month prior to the wedding date.
Delivery and Set Up at Venue
Delivery and Set up at Venue has an additional charge depending on distance from WCLB address, the amount will be given in your confirmation letter/email.
The access times of delivery and set up of your cake must be arranged, if the venue is not ready for your cake to be set up at the given time then the cake will be left in the box/boxes at the venue.
If delivery of cake is arranged a representative named by you will need to be at the venue for a signed confirmation - no responsibility of the cake will be taken by Wedding Cakes by Lisa Broughton once the cake is left at the venue.
Use of Cake Stands & Items belonging to Wedding Cakes by Lisa Broughton
If cake stands and internal cake supports are provided by Wedding Cakes by Lisa Broughton a security amount will be requested whilst the items are in your charge. Arrangements need to be in place for the return of the items to the address above the following day of the occasion.
If cake stands and internal supports and any items loaned by Wedding Cakes by Lisa Broughton are damaged or not returned, replacement charges will apply (the replacement costs will be provided in your Final Details Letter).
Extreme hot weather and sponge tiered cakes!
If at the time of making your wedding cake we have extreme hot weather Wedding Cakes by Lisa Broughton will recommend upper dummy tiers in place of sponge flavoured tiers (the base tier will remain actual cake), additional cutting cakes will be provided so you do not lose out on portions.
If you have been offered a complimentary cutting cake, the original order cannot be made smaller, if this is the case the complimentary cake will be withdrawn or a charge will be added to your total.
Special Offers & Promotions
Only one offer or promotion can be used towards your wedding cake order, whichever has the greater value to your order will be deducted from the total amount due.
PROCESS OF COMMISSIONING WEDDING CAKES BY LISA BROUGHTON TO MAKE YOUR WEDDING CAKE.
At this stage it is the booking of the date that is most important especially as we limit bookings, please read the Terms & Conditions of Business above prior to making a payment to secure your booking.
If you would like to commission me to make your wedding cake, a first payment of £200 is required to secure the booking (bank details available upon request or a card payment request can be sent to you).
- Some couples are happy to secure the date and then relax , have a consultation three - six months before the date when all the others things are booked and bought as they may have influence on the wedding cake design.
- Some couples want to have a wedding cake consultation and tasting before deciding to commission me to make their wedding cake. Consultations are held at my address by appointment Friday & Saturdays from 10.00 am – 2.00 pm, please email us if you would like a consultation and what dates and times you would like, we will then check the diary.